Overview Course Elements Dates & Booking

To provide Drivers with the instruction required by the Driving Standards Agency (DSA) and JAUPT in order to obtain their Driver Qualification Card (DQC).

Driver CPC training is a requirement for most LGV drivers under the new Driver CPC Regulations. Drivers are required to undertake 35 hours of continued professional development training every 5 years in order to maintain their ability to drive professionally.

The D CPC course covers a diverse range of transport, legal, business and safety related topics in order to provide professional development for drivers.

Manual Handling Awareness

  • Manual handling course content & objectives
  • Injuries associated with Manual Handling
  • Definition of Manual Handling
  • Exposure to Manual Handling in the Workplace
  • Manual Handling Techniques & Equipment
  • Manual Handling Risk Assessment Exercise
  • Customer care principles
  • Suggestions for Improvements

Customer Care

  • Overview and objectives
  • Importance of good customer care
  • Who is the customer for LGV / PCV drivers
  • Internal / external customers
  • Communication
  • Perception and expectations
  • Importance of good customer care

The scheduled course dates below are for training to be delivered at AquaTerra House.

If these dates are not suitable, or you would like to enquire about training delivery at your own premises/site, please use the button below to send an enquiry

Send Course Request

October 2019

There are currently no scheduled dates for October 2019, please get in touch if you require more information.

November 2019

There are currently no scheduled dates for November 2019, please get in touch if you require more information.

December 2019

There are currently no scheduled dates for December 2019, please get in touch if you require more information.

January 2020

There are currently no scheduled dates for January 2020, please get in touch if you require more information.

February 2020

There are currently no scheduled dates for February 2020, please get in touch if you require more information.

March 2020

There are currently no scheduled dates for March 2020, please get in touch if you require more information.

April 2020

There are currently no scheduled dates for April 2020, please get in touch if you require more information.

May 2020

There are currently no scheduled dates for May 2020, please get in touch if you require more information.

June 2020

There are currently no scheduled dates for June 2020, please get in touch if you require more information.

July 2020

There are currently no scheduled dates for July 2020, please get in touch if you require more information.

August 2020

There are currently no scheduled dates for August 2020, please get in touch if you require more information.

September 2020

There are currently no scheduled dates for September 2020, please get in touch if you require more information.

7 hours
Course Duration
20
Max Participants

The Candidate must:

  • attend the entire course

Certificates awarded after successful completion of the course but there is no requirement to pass an examination for this module.