06 May Driver CPC Module 3 (Manual Handling & Customer Care)
Driver CPC Module 3 (Manual Handling & Customer Care)
To provide Drivers with the instruction required by the Driving Standards Agency (DSA) and JAUPT in order to obtain their Driver Qualification Card (DQC).
Driver CPC training is a requirement for most LGV drivers under the new Driver CPC Regulations. Drivers are required to undertake 35 hours of continued professional development training every 5 years in order to maintain their ability to drive professionally.
The D CPC course covers a diverse range of transport, legal, business and safety related topics in order to provide professional development for drivers.
Duration: 7 hours
People: 20 (max)
COURSE ELEMENTS
Manual Handling Awareness
- Manual handling course content & objectives
- Injuries associated with Manual Handling
- Definition of Manual Handling
- Exposure to Manual Handling in the Workplace
- Manual Handling Techniques & Equipment
- Manual Handling Risk Assessment Exercise
- Customer care principles
- Suggestions for Improvements
Customer Care
- Overview and objectives
- Importance of good customer care
- Who is the customer for LGV / PCV drivers
- Internal / external customers
- Communication
- Perception and expectations
- Importance of good customer care
DATES
This course has no specifically scheduled dates at this time and is currently only running integrated within our full ADR course.
To send a booking request for this course at client request, please fill in the form below.