Driver CPC Module 3 (Manual Handling & Customer Care)

Driver CPC Module 3 (Manual Handling & Customer Care)

 

To provide Drivers with the instruction required by the Driving Standards Agency (DSA) and JAUPT in order to obtain their Driver Qualification Card (DQC).

 

Driver CPC training is a requirement for most LGV drivers under the new Driver CPC Regulations. Drivers are required to undertake 35 hours of continued professional development training every 5 years in order to maintain their ability to drive professionally.

 

The D CPC course covers a diverse range of transport, legal, business and safety related topics in order to provide professional development for drivers.

Duration: 7 hours

People: 20 (max)

COURSE ELEMENTS

Manual Handling Awareness

  • Manual handling course content & objectives
  • Injuries associated with Manual Handling
  • Definition of Manual Handling
  • Exposure to Manual Handling in the Workplace
  • Manual Handling Techniques & Equipment
  • Manual Handling Risk Assessment Exercise
  • Customer care principles
  • Suggestions for Improvements

 

Customer Care

  • Overview and objectives
  • Importance of good customer care
  • Who is the customer for LGV / PCV drivers
  • Internal / external customers
  • Communication
  • Perception and expectations
  • Importance of good customer care

DATES

This course has no scheduled dates and will be run at client request only. To send a booking request for this course, please fill in the form below.

PLEASE SEND A COURSE ENQUIRY

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